Frequently Asked Questions

Q: I forgot my password. What should I do?

A: If you forgot your password, click here to enter the email address that you used to create your FandangoVIP account and a temporary password will be sent to your email address. Once you click the 'SEND EMAIL' button, your password will be emailed to that address.

Q: Can I check-out as a guest?

A: No, FanShop doesn’t currently support guest checkout. You can checkout using a FandangoVIP account. Register for a FandangoVIP account here.

Q: What if I need to change my order after I hit "Submit"?

A: Made a mistake on your order? It happens to the best of us! Please email us here to revise your order. If the order hasn't been processed for shipping, we should be able to modify it for you. Please note that we can’t modify your order once it’s shipped.

Q: How do I know if my order went through?

A: You should receive an order number via email as soon as your order has been processed. Make sure you click the "Submit" button only once to avoid duplicate orders or charges.

Q: Why haven't I received an email regarding my order?

A: If you haven’t received an email regarding your order, we may have an outdated email address on file or it might have hit your SPAM folder. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from getting to you.

Q: Can I return or exchange something in my order?

A: We don’t accept returns or exchanges.

Q: Why doesn't the FedEx website recognize the tracking number of an order I placed?

A: Your tracking number won’t be recognized by FedEx.com until their tracking system is updated to include your order, which takes approximately 24 hours after your order has shipped. Try tracking your package again the following day and follow it to your front door.

Q: Can I order by telephone?

A: Sorry, all orders must be placed via our website.

Q: Does FanShop ship internationally?

A: No, FanShop doesn’t ship internationally.

Q: When will I receive my order?

A: Orders typically take 1-2 business days to process, regardless of the shipping method used. Orders are shipped Monday through Friday. We may need to email you if there is an issue with your order, so please keep your email address and account information updated.

Q: What types of payment do you accept?

A: We accept MasterCard, Visa, Discover, American Express and ATM/debit cards with the Visa or MasterCard logo. We’re unable to accept PayPal, Fandango Gift Cards, single-use credit cards, or any other payment methods.

Q: Why does my bank statement show two entries for the same order? Was I charged twice?

A: If you pay for your order with a debit card, your bank statement might show two entries at the same time, a pre-authorization and the final sale. The pre-authorization hold should fall off within a few days, depending on your bank's policies. This hold allows us to verify that funds are available so we can start processing your order. Unfortunately, the pre-authorization hold and final charge aren't combined into one single transaction when you complete a transaction with a debit card.

Q: Do I have to pay tax on my purchase?

A: Yes. Sales tax is calculated according to the state and county tax laws where the order is being shipped. The tax shown online is only a quote and may differ slightly from the total charged, usually by no more than a few cents.